frozen-bloom

Last updated: August 2026

Introduction

Zen Utrecht respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information about you when you use our services or visit our website.

Information we collect

We collect and process the following types of personal information:

Contact information: Name, email address, postal address
Booking information: Class preferences, attendance records, package purchases
Payment information: Transaction details, billing address
Technical data: IP address, browser type, device information, cookies
Health information: Only if voluntarily provided regarding injuries or conditions that may affect your practice

How we use your information

We use your personal data for the following purposes:

To process your bookings and manage your class attendance
To communicate with you about your bookings, schedule changes, or studio updates
To process payments and maintain financial records
To improve our services and website functionality
To ensure the safety and wellbeing of all studio participants
To comply with legal obligations

Legal basis for processing

We process your personal data based on:

Contract performance: Processing necessary to provide services you've requested
Legitimate interests: Improving our services, maintaining safety, preventing fraud
Legal obligation: Compliance with financial and tax regulations
Consent: When you provide specific consent for particular processing activities

Data sharing and disclosure

We do not sell your personal data to third parties. We may share your information with:

Service providers: Payment processors, email service providers, booking systems that help us operate our business
Legal authorities: When required by law or to protect our legal rights
Business transfers: In the event of a merger, sale, or transfer of business assets

All third-party service providers are required to protect your data in accordance with applicable data protection laws.

Data retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law:

Active customer data: Duration of our relationship plus 2 years
Financial records: 7 years as required by tax law
Marketing communications: Until you unsubscribe or request deletion

Your rights

Under data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Request restriction of processing
Request transfer of your data
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected]

Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and tracking

Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookies Policy.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

Changes to this policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy regularly.

Contact us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Zen Utrecht
Oudegracht 287
3511 PD Utrecht
Netherlands
Email: [email protected]

Privacy Policy